1. Introduction

OMecH Technologies Pvt. Ltd. ("OMecH," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our roadside assistance platform and services.

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2. Information We Collect

2.1 Personal Information

• Name, phone number, and email address

• Location information (for service delivery)

• Vehicle details (make, model, registration number)

• Payment information and transaction history

• Emergency contact information

• Customer service communications

2.2 Service Information

• Service requests and booking details

• Location data during service delivery

• Service completion records and ratings

• Customer feedback and reviews

• Insurance claim information (if applicable)

2.3 Technical Information

• Device information and mobile identifiers

• IP address and browser information

• App usage patterns and preferences

• Location services and GPS data

• Call logs for customer support

2.4 Cookies and Tracking

• Website and app functionality cookies

• Analytics and performance cookies

• Advertising and marketing cookies

• Session and preference cookies

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3. How We Use Your Information

3.1 Service Delivery

• Process and fulfill service requests

• Connect you with appropriate service providers

• Track service delivery and completion

• Process payments and maintain transaction records

• Provide customer support and assistance

3.2 Communication

• Send service confirmations and updates

• Provide customer support via phone, email, or chat

• Send promotional offers and service updates

• Emergency notifications and safety alerts

• Survey requests and feedback collection

3.3 Platform Improvement

• Analyze usage patterns and improve services

• Develop new features and functionality

• Enhance user experience and interface

• Conduct research and analytics

• Ensure platform security and fraud prevention

3.4 Legal and Compliance

• Comply with legal obligations and regulations

• Respond to law enforcement requests

• Protect against fraud and security threats

• Resolve disputes and enforce agreements

• Maintain business records and documentation

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4. Information Sharing

4.1 Service Providers

• Share contact and location information with assigned mechanics

• Provide vehicle details for appropriate service preparation

• Share payment information for transaction processing

• Emergency contact details for safety purposes

4.2 Business Partners

• Payment processors for transaction handling

• Insurance companies for claim processing

• Technology providers for platform functionality

• Marketing partners for promotional activities

• Analytics providers for service improvement

4.3 Legal Requirements

• Government authorities as required by law

• Court orders and legal proceedings

• Law enforcement for investigation purposes

• Regulatory compliance and reporting

• Protection of rights and safety

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5. Data Security and Protection

5.1 Security Measures

• Encryption of data in transit and at rest

• Secure server infrastructure and access controls

• Regular security audits and vulnerability assessments

• Employee training on data protection

• Multi-factor authentication systems

5.2 Payment Security

• PCI DSS compliant payment processing

• Tokenization of payment card information

• Secure payment gateway integration

• Fraud monitoring and prevention

• Regular security updates and patches

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6. Your Rights and Controls

6.1 Access and Control

• View and update your personal information

• Download your data in portable format

• Request deletion of your account and data

• Opt-out of marketing communications

• Control cookie and tracking preferences

6.2 Communication Preferences

• Choose notification types and frequency

• Unsubscribe from promotional emails

• Update contact preferences

• Control emergency communication settings

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7. Data Retention

7.1 Retention Periods

• Active account data: Retained during account lifetime

• Transaction records: 7 years for tax and legal compliance

• Service history: 3 years for quality and support purposes

• Marketing communications: Until unsubscribe or 2 years

• Inactive accounts: Data deleted after 3 years of inactivity

7.2 Deletion Requests

• Process deletion requests within 30 days

• Maintain records required by law

• Anonymize data when full deletion not possible

• Confirm deletion completion to customer

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8. Cookies and Tracking Technology

8.1 Cookie Types

• Essential Cookies: Platform functionality and security

• Analytics Cookies: Usage patterns and performance monitoring

• Marketing Cookies: Personalized advertising and promotions

• Preference Cookies: User settings and customization

8.2 Cookie Management

• Browser settings for cookie control

• Opt-out mechanisms for marketing cookies

• Third-party cookie preferences

• Regular cookie policy updates

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9. Third-Party Services

9.1 Integration Partners

• Google Maps for location services

• Payment gateways for transaction processing

• SMS and email service providers

• Cloud storage and computing services

• Analytics and marketing platforms

9.2 Social Media

• Social media login options

• Sharing and referral features

• Customer service through social channels

• Marketing and promotional activities

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10. Children's Privacy

OMecH services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such information, we will delete it immediately.

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11. International Data Transfers

Customer data is primarily stored and processed in India. Any international transfers comply with applicable data protection laws and include appropriate safeguards.

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12. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified through:

• Email notifications to registered customers

• In-app notifications and announcements

• Website banner notifications

• Direct communication for material changes

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13. Contact Information

Data Protection Officer
OMecH Technologies Pvt. Ltd.
Email: privacy@omech.in
Phone: +91-XXXX-XXXX
Address: [Business Address], Mumbai, Maharashtra

Customer Support
Email: support@omech.in
Phone: +91-XXXX-XXXX (24/7)
WhatsApp: +91-XXXX-XXXX

For privacy-related concerns or data requests, please contact our Data Protection Officer with detailed information about your request.