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1. Acceptance of Terms

By using OMecH's roadside assistance services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and Refund Policy. These terms constitute a legally binding agreement between you and OMecH Technologies Pvt. Ltd.

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2. Service Description

2.1 Available Services

OMecH provides on-demand roadside assistance services including:

• Emergency vehicle towing

• On-site mechanical repairs

• Tire puncture repair and replacement

• Battery jump-start and replacement

• Fuel delivery services

• Vehicle lockout assistance

• Alternative transportation arrangements

2.2 Service Areas

Services are currently available in:

• Mumbai Metropolitan Region

• Thane and surrounding areas

• Navi Mumbai and CIDCO areas

• Service expansion ongoing

2.3 Service Hours

• Standard services: 6:00 AM to 10:00 PM daily

• Emergency services: 24/7 availability

• Response times vary by location and demand

• Weather conditions may affect service delivery

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3. User Eligibility and Registration

3.1 Eligibility Requirements

• Must be 18 years or older

• Valid phone number for communication

• Legitimate need for automotive assistance

• Ability to provide accurate location information

3.2 Account Registration

• Provide accurate and complete information

• Maintain updated contact and vehicle details

• Protect account credentials and access

• Notify immediately of unauthorized use

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4. Service Booking and Process

4.1 Service Requests

• Describe your automotive issue accurately

• Provide exact location and contact information

• Specify urgency and time requirements

• Confirm service provider and estimated costs

4.2 Service Provider Assignment

• OMecH selects qualified service providers

• Consider proximity, availability, and specialization

• Provide service provider details and ETA

• Enable direct communication between parties

4.3 Service Delivery

• Service provider arrives at specified location

• Diagnose issue and provide cost estimate

• Obtain customer approval before proceeding

• Complete service and provide documentation

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5. Pricing and Payment

5.1 Pricing Structure

• Transparent pricing with no hidden fees

• Prices vary by service type and complexity

• Emergency services may include premium charges

• Additional parts/materials charged separately

5.2 Payment Methods

• Credit and debit cards

• UPI and digital wallet payments

• Net banking and mobile payments

• Cash payment (limited services only)

5.3 Payment Processing

• Payment processed after service completion

• Detailed invoice provided via email/SMS

• Dispute resolution for payment issues

• Refunds processed as per refund policy

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6. Service Quality and Standards

6.1 Quality Assurance

• All service providers are verified and trained

• Regular performance monitoring and evaluation

• Customer feedback and rating system

• Continuous improvement programs

6.2 Service Warranty

• 90-day warranty on completed repairs

• Original parts warranty as per manufacturer terms

• Warranty excludes normal wear and tear

• Additional warranty available for premium services

6.3 Safety Standards

• All service providers carry insurance coverage

• Safety protocols followed during service delivery

• Emergency contact procedures established

• Incident reporting and resolution process

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7. Customer Responsibilities

7.1 Information Accuracy

• Provide accurate location and contact information

• Describe vehicle issues and symptoms truthfully

• Maintain updated profile and vehicle information

• Report changes that may affect service delivery

7.2 Service Cooperation

• Remain available at specified location

• Provide access to vehicle and necessary keys

• Cooperate with service provider instructions

• Report completion and provide feedback

7.3 Payment Obligations

• Pay agreed service charges promptly

• Report payment issues immediately

• Maintain valid payment methods

• Understand pricing and additional charges

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8. Limitations and Disclaimers

8.1 Service Limitations

• Services subject to availability and location

• Response times are estimates, not guarantees

• Weather and traffic conditions may cause delays

• Complex repairs may require workshop facilities

8.2 Liability Disclaimers

• OMecH acts as intermediary platform only

• Service providers are independent contractors

• No liability for service provider actions

• Customer property damage liability excluded

8.3 Force Majeure

• Natural disasters and extreme weather conditions

• Government restrictions and emergency situations

• Infrastructure failures beyond our control

• Labor disputes and supply chain disruptions

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9. Intellectual Property

9.1 OMecH Property

• Platform technology and software

• Brand names, logos, and trademarks

• Content, graphics, and user interfaces

• Business processes and methodologies

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9.2 User Content

• Customer reviews and feedback become OMecH property

• Right to use testimonials for marketing purposes

• No compensation for user-generated content

• Compliance with content guidelines required

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10. Privacy and Data Protection

10.1 Information Collection

• Personal and vehicle information for service delivery

• Location data for service provider dispatch

• Transaction records for billing and support

• Communication logs for quality assurance

10.2 Information Usage

• Service delivery and customer support

• Platform improvement and development

• Marketing and promotional communications

• Legal compliance and dispute resolution

 

11. Prohibited Uses

11.1 Platform Misuse

• False or fraudulent service requests

• Harassment of service providers or staff

• Attempt to bypass payment systems

• Use of platform for illegal activities

11.2 Service Abuse

• Requesting services for non-automotive purposes

• Dangerous or unsafe service locations

• Discrimination against service providers

• Violation of local laws and regulations

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12. Account Suspension and Termination

12.1 Suspension Reasons

• Violation of terms and conditions

• Fraudulent or abusive behavior

• Failure to pay for services

• Repeated cancellations or no-shows

12.2 Termination Process

• Warning notifications before suspension

• Opportunity to address violations

• Account closure and data deletion

• Outstanding payment settlement required

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13. Dispute Resolution

13.1 Customer Support

• 24/7 customer support available

• Multiple communication channels

• Escalation procedures for complex issues

• Response time guarantees

13.2 Formal Disputes

• Good faith negotiation for 30 days

• Mediation through neutral third party

• Binding arbitration under Indian laws

• Mumbai jurisdiction for legal proceedings

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14. Updates and Modifications

14.1 Terms Updates

• Periodic updates to reflect service changes

• 30 days notice for significant modifications

• Email and in-app notifications

• Continued use constitutes acceptance

14.2 Service Changes

• New services and features additions

• Pricing adjustments with advance notice

• Service area expansions and modifications

• Quality improvements and enhancements

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15. Contact Information

Customer Support
OMecH Technologies Pvt. Ltd.
Email: support@omech.in
Phone: +91-XXXX-XXXX (24/7)
WhatsApp: +91-XXXX-XXXX

Emergency Hotline
Phone: +91-XXXX-XXXX
Available 24/7 for urgent assistance

Business Address
[Complete Address]
Mumbai, Maharashtra
PIN: XXXXXX