1. Overview

OMecH is committed to customer satisfaction and provides this comprehensive refund policy to ensure fair treatment of all refund requests. This policy applies to all services booked through our platform.

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2. Refund Eligibility Criteria

2.1 Full Refund Situations

• Service not provided due to OMecH fault

• Service provider no-show without valid reason

• Significant delay (>2 hours) without customer consent

• Service quality significantly below acceptable standards

• Wrong service provided despite clear instructions

• Safety violations or unprofessional conduct

• Overcharging or billing errors

• Technical platform failures preventing service delivery

2.2 Partial Refund Situations

• Service partially completed but not satisfactory

• Minor delays with some inconvenience caused

• Alternative service provided with customer consent

• Quality issues resolved but with customer dissatisfaction

• Cancellation due to unforeseen circumstances

2.3 No Refund Situations

• Customer cancellation after service provider dispatch

• Customer unavailable at specified location

• Customer refuses to pay agreed charges

• Services completed satisfactorily as per agreement

• Issues arising from customer's vehicle condition beyond repair scope

• Weather-related delays with advance notification

• Customer changes location after service provider dispatch

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3. Refund Request Process

3.1 Request Timeline

• Refund requests must be made within 48 hours of service completion

• Emergency refund requests processed within 24 hours

• Standard refund processing time: 5-7 business days

• Complex cases may require up to 15 business days for investigation

3.2 Request Submission

Required Information:

• Service booking reference number

• Date and time of service

• Detailed description of issue

• Supporting evidence (photos, videos, communications)

• Preferred refund method

Submission Methods:

• Email: refunds@omech.in

• Phone: +91-XXXX-XXXX

• WhatsApp: +91-XXXX-XXXX

• In-app refund request form

3.3 Investigation Process

• Initial review within 24 hours

• Contact with service provider for their version

• Review of service documentation and evidence

• Customer interview if additional clarification needed

• Final decision communication with reasoning

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4. Refund Categories and Amounts

4.1 Service Fee Refunds

SituationRefund AmountProcessing Time

Service not provided100%3-5 business days

Service provider no-show100%3-5 business days

Major service failure75-100%5-7 business days

Minor service issues25-50%5-7 business days

Customer satisfaction gesture10-25%3-5 business days

4.2 Additional Charges Refunds

• Parts/materials not used: Full refund

• Emergency service premium (if service not emergency): Full refund

• Incorrect additional charges: Full refund

• Platform fees (if applicable): Case-by-case basis

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5. Refund Methods

5.1 Original Payment Method

• Credit/Debit card: 5-7 business days

• UPI/Digital wallets: 1-3 business days

• Net banking: 3-5 business days

• Cash payments: Bank transfer within 7 days

5.2 Alternative Methods

• Bank transfer to customer account

• Digital wallet credit

• OMecH service credit for future use

• Cash refund (limited circumstances only)

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6. Cancellation Policy

6.1 Customer Cancellation Charges

• Free cancellation: Before service provider dispatch

• 25% charge: After dispatch but before arrival

• 50% charge: After service provider arrival but before service start

• 100% charge: After service commencement

6.2 OMecH Cancellation

• Weather/safety concerns: No charge, full refund

• Service provider unavailability: No charge, full refund

• Technical issues: No charge, full refund

• Alternative service arrangement offered when possible

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7. Warranty and Guarantee Claims

7.1 Service Warranty

• 90-day warranty on completed repairs

• Warranty covers workmanship and service quality

• Parts warranty as per manufacturer terms

• Warranty claim process through customer support

7.2 Guarantee Conditions

• Quality guarantee applies to all services

• Customer satisfaction guarantee with resolution commitment

• Safety guarantee with insurance coverage

• Professional conduct guarantee

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8. Dispute Resolution for Refunds

8.1 Internal Resolution

• Customer support team initial review

• Escalation to refund specialist

• Management review for complex cases

• Final decision with detailed explanation

8.2 External Resolution

• Consumer forum complaint option

• Banking ombudsman for payment disputes

• Legal arbitration for significant disputes

• Regulatory complaint mechanisms

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9. Special Circumstances

9.1 Emergency Situations

• Immediate refund processing for emergencies

• Alternative service arrangement priority

• Additional compensation for significant inconvenience

• Express communication and resolution

9.2 Insurance Claims

• Coordination with insurance companies

• Documentation support for claims

• Direct billing arrangements where applicable

• Refund after insurance settlement

9.3 Corporate Customers

• Dedicated account management for refunds

• Customized refund terms as per agreement

• Priority processing for business critical situations

• Monthly reconciliation and settlement

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10. Refund Prevention Measures

10.1 Quality Assurance

• Rigorous service provider verification

• Regular performance monitoring

• Customer feedback integration

• Continuous training programs

10.2 Communication

• Clear service expectations setting

• Real-time updates during service delivery

• Proactive issue identification and resolution

• Post-service follow-up and satisfaction checks

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11. Customer Rights and Appeals

11.1 Appeal Process

• Right to appeal refund decisions within 15 days

• Independent review by senior management

• Additional evidence submission allowed

• Final decision binding on both parties

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11.2 Consumer Protection

• Rights under Indian Consumer Protection Act

• Fair treatment and transparent processes

• No discrimination or unfair practices

• Access to legal remedies

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12. Refund Policy Updates

12.1 Policy Changes

• Regular review and updates based on customer feedback

• Legal compliance and regulatory requirements

• Industry best practices integration

• Advanced notice for significant changes

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12.2 Communication of Changes

• Email notifications to all customers

• Website and app notifications

• Customer service team training on updates

• FAQ updates and help documentation

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13. Tax and Legal Considerations

13.1 Tax Implications

• GST refund on service charges as applicable

• TDS considerations for large refunds

• Tax invoice adjustments and credit notes

• Compliance with tax regulations

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13.2 Legal Compliance

• Consumer protection law compliance

• Fair trade practices adherence

• Data protection during refund process

• Documentation and record maintenance

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14. Contact Information for Refunds

Refund Department
OMecH Technologies Pvt. Ltd.
Email: refunds@omech.in
Phone: +91-XXXX-XXXX
WhatsApp: +91-XXXX-XXXX
Processing Hours: 9:00 AM - 7:00 PM (Mon-Sat)

Escalation Contact
Email: escalations@omech.in
Phone: +91-XXXX-XXXX
Senior Manager - Customer Relations

Postal Address
Refund Department
OMecH Technologies Pvt. Ltd.
[Complete Bu

siness Address]
Mumbai, Maharashtra
PIN: XXXXXX​